Refund policy

Sabb Collective – Return & Refund Policy

Overview

Sabb Collective aims to provide a high‑quality boutique retail experience for all customers. If you are not completely satisfied with your purchase, we are here to help. This policy outlines how returns, exchanges, and refunds are handled for products purchased through Sabb Collective.


Returns

  • Items may be returned within 14 days of purchase.

  • To be eligible for a return, the item must be:

    • Unused and in its original condition

    • In original packaging (if applicable)

    • Accompanied by proof of purchase

Non‑returnable items:

  • Personal care items (e.g., skincare, balms, soaps)

  • Intimate or hygiene products

  • Sale or clearance items

  • Gift cards


Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are processed to the original payment method.

  • Please allow 3–7 business days for the refund to appear, depending on your bank or payment provider.

If rejected:

  • The item will be returned to you at your request.


Exchanges

We offer exchanges for:

  • Faulty items

  • Incorrect items received

  • Size or variant changes (where stock is available)

Exchanges must be requested within 14 days of purchase.


Faulty or Damaged Items

If your item arrives damaged or faulty:

  • Contact us within 7 days of receiving your order.

  • Provide photos and a description of the issue.

  • We will offer a replacement, exchange, or refund depending on stock availability.


Boutique Consignment Products

Many items sold at Sabb Collective are supplied by local brands on consignment. For these products:

  • Returns and refunds are still processed through Sabb Collective

  • Approval may require confirmation from the brand

  • Refund timelines may vary slightly, but we aim to resolve all requests within 7 business days


How to Start a Return

Email us at: hello@sabbcollective.com
Include:

  • Your name

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if item is faulty or damaged)

We will provide instructions for returning your item.


Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Original shipping fees are non‑refundable.


Contact Us

For any questions about returns or refunds, please contact: Sabb Collective
 Email: hello@sabbcollective.com Location: Newcastle & Lake Macquarie Region, NSW