Shipping policy

Sabb Collective – Shipping Policy

1. Order Processing Times

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

If an item is delayed or on back‑order, we will contact you directly with an updated timeframe.


2. Shipping Rates

Shipping rates are calculated at checkout and displayed before payment is completed.

Typical delivery timeframes:

  • Standard Shipping: 2–9 business days

  • Express Shipping: Faster options available depending on carrier

Shipping fees are non‑refundable unless the order is cancelled before dispatch or the item is faulty.


3. Delivery Timeframes

Delivery estimates are provided by the carrier and may vary based on location, weather, peak periods, or unforeseen delays.

Once your order has been dispatched, you will receive:

  • A shipping confirmation email

  • Tracking details (where available)

Sabb Collective is not responsible for delays caused by postal carriers.


4. Local Pickup (If Applicable)

If Sabb Collective offers local pickup:

  • You will receive a notification when your order is ready

  • Pickup times and location will be provided

  • Orders must be collected within the specified timeframe

(If you want this section removed or customised for Sabb Collective’s boutique space, I can adjust it.)


5. Incorrect Address or Delivery Issues

Please ensure your shipping address is accurate at checkout. Sabb Collective is not responsible for:

  • Lost parcels due to incorrect addresses

  • Parcels marked as “delivered” by the carrier

  • Re‑delivery fees charged by the carrier

If a parcel is returned to us due to an incorrect address, reshipping fees will apply.


6. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 7 days of delivery

  • Provide photos and a description of the issue We will arrange a replacement, refund, or resolution depending on stock availability.


7. International Shipping (Optional)

If Sabb Collective ships internationally:

  • Delivery times vary by country

  • Customs fees, duties, and taxes are the responsibility of the customer

(If you do not offer international shipping, I can remove this section.)


8. Contact Us

For shipping questions or support: Sabb Collective
Email: hello@sabbcollective.com 
Location: Newcastle & Lake Macquarie Region, NSW