Terms of service

Sabb Collective – Terms of Service

1. Overview

These Terms of Service (“Terms”) govern your use of Sabb Collective’s website, online store, and in‑store services. By accessing or purchasing from Sabb Collective, you agree to these Terms. If you do not agree, please discontinue use of our services.

Sabb Collective is located in the Newcastle & Lake Macquarie region, NSW, Australia.


2. Use of Our Website & Services

You agree to use our website and services for lawful purposes only. You must not:

  • Engage in fraudulent or misleading activity

  • Interfere with website functionality

  • Attempt to access secure areas without authorisation

  • Copy, reproduce, or distribute content without permission

We reserve the right to refuse service to anyone who breaches these Terms.


3. Product Information

Sabb Collective offers boutique retail items, wellness goods, and consignment products from local brands. We aim to provide accurate descriptions, pricing, and availability, but errors may occur. If a product listing contains an error, we may cancel or adjust the order after notifying you.

Colours, textures, and materials may vary slightly due to screen settings or handmade production.


4. Pricing & Payments

All prices are listed in AUD and include GST where applicable. We accept major payment methods available at checkout.

Orders are only confirmed once payment is successfully processed.


5. Shipping & Delivery

Shipping times are estimates only. Sabb Collective is not responsible for delays caused by postal carriers, weather, or external factors.

Once an order is dispatched, responsibility for delivery transfers to the carrier.


6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms. By purchasing from Sabb Collective, you acknowledge and accept the conditions outlined in our Return & Refund Policy.

(If you want, I can embed the full policy into this document.)


7. Consignment Products

Many items sold at Sabb Collective are supplied by independent brands. For these products:

  • Sabb Collective acts as the retail facilitator

  • All returns, exchanges, and customer service requests are handled through Sabb Collective

  • Approval may require confirmation from the supplier


8. Gift Cards

Gift cards are non‑refundable and cannot be exchanged for cash. Lost or stolen gift cards cannot be replaced.


9. Intellectual Property

All content on the Sabb Collective website—including branding, images, product descriptions, and written content—is the property of Sabb Collective or its partners.

You may not copy, reproduce, or use any content without written permission.


10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Sabb Collective is not liable for:

  • Losses arising from misuse of products

  • Indirect or consequential damages

  • Delays in shipping or delivery

  • Website downtime or technical issues

Your statutory rights under Australian Consumer Law remain unaffected.


11. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as outlined in that policy.


12. Changes to Terms

Sabb Collective may update these Terms at any time. Changes take effect immediately upon posting on our website. Continued use of our services indicates acceptance of updated Terms.


13. Contact Us

For questions or concerns regarding these Terms: Sabb Collective Email: hello@sabbcollective.com Location: Newcastle & Lake Macquarie Region, NSW